We are looking for a digitally confident, systems-minded HR Officer/Advisor to bring energy, pace and fresh thinking to our People Services team. This is an exciting opportunity for someone who is values-led, passionate about inclusive recruitment and wellbeing, and motivated by helping our workforce thrive. You will strengthen recruitment, make better use of HR systems, streamline processes and provide clear, legally sound HR advice across our hospice, retail and support services.
Working as part of a small, supportive and ambitious People team, you will help us modernise our ways of working, improve the candidate and manager experience, and develop practical tools, policies, templates and guidance that make HR activity consistent, compliant, efficient, compassionate and aligned with our values. You will also contribute to a positive workplace culture where equality, diversity, inclusion, wellbeing and belonging are embedded in how we work.
About the role
As HR Officer/Advisor, you will be a key driver of effective recruitment, HR operations and employee relations support. You will manage and improve end-to-end recruitment through our Applicant Tracking System, support safer recruitment and onboarding, maintain accurate HR records, and use your strong ER experience and HR knowledge to give timely, practical and legally compliant advice on people matters including sickness absence, wellbeing, conduct, capability, grievance, performance and informal resolution. You will help resolve employee issues proactively and constructively, encouraging early resolution wherever appropriate and supporting managers to address matters fairly, confidently and with good judgement.
This role will suit someone who enjoys working at pace, takes initiative, spots better ways of doing things and can balance digital confidence, accuracy and legal compliance with a compassionate, values-led and relationship-focused approach. You will be confident supporting the drive for efficiency across the organisation by simplifying processes, improving systems and helping managers work more effectively.
What you will be doing
Providing first-line and advisory HR support to managers and colleagues across a broad range of people matters, using strong employee relations experience to encourage early, informal and constructive resolution wherever appropriate.
Supporting employee relations cases, meetings, hearings, investigations, documentation and outcome letters, ensuring processes are fair, timely, legally compliant and focused on resolution.
Managing, developing and improving end-to-end recruitment through our Applicant Tracking System, including advertising, shortlisting, interviews, offers, safer recruitment checks and onboarding.
Maintaining accurate HR and recruitment records, contractual changes, trackers and employee files.
Reviewing and improving HR administration, workflows, digital processes, candidate communications, policies, guidance, templates and manager toolkits.
Supporting induction, workforce data, HR projects, policy development, training and continuous improvement of HR systems and reporting.
Helping to embed equality, diversity and inclusion, colleague wellbeing and values-led practice into recruitment, onboarding, policies, guidance and everyday people processes.
Supporting the organisation-wide drive for efficiency by identifying opportunities to streamline people processes, reduce duplication, improve manager self-service and make better use of systems, data and guidance.
About you
You will have previous experience in a HR Advisor, HR Officer, recruitment-focused HR or comparable generalist HR role, with strong employee relations experience and sound knowledge of recruitment, HR administration, HR systems and employment law. You will be confident working with policies and processes, able to identify improvements and comfortable using data, digital tools and initiative to deliver a responsive, high-quality service that supports fairness, wellbeing, proactive issue resolution, organisational efficiency and a thriving workforce.
You will be confident using applicant tracking systems, HR systems and Microsoft 365, able to produce accurate documentation and comfortable handling confidential and sensitive information. A CIPD Level 5 qualification, or Level 3 with equivalent relevant experience, is essential. Experience in a hospice, healthcare, care, charitable, regulated or public sector environment would be an advantage.
We are looking for someone who is
Digitally confident, systems-oriented and excited by improving how HR and recruitment work.
Compassionate, professional and approachable.
Values-led, inclusive and genuinely interested in EDI, colleague wellbeing and creating the conditions for people to thrive at work.
Technically strong in HR practice and employment law, with the judgement to apply advice pragmatically and fairly.
Confident giving clear, consistent and pragmatic HR advice.
Proactive and solutions-focused in resolving employee issues, with strong ER judgement and the confidence to support managers to take timely, fair and appropriate action.
Positive, resilient and solutions focussed
Committed to improving policies, processes, service delivery and the experience of candidates, managers and colleagues in ways that are inclusive, compassionate and aligned with our values.
Motivated by improving efficiency across the organisation, simplifying how work gets done and helping people services deliver more impact.
Key Details
FTE Salary: £32,640 per annum based on 37.5 hours a week
Department: People Services
Reports to: Head of People / HR Manager
Location: Hospice site, with some hybrid working and travel to retail shops as required
Hours: Up to 37.5 hours per week – working on site, mostly onsite working across 5 days
Contract: Permanent
If you would like to discuss this role before applying, please email recruitment@hokh.co.uk
We reserve the right to close the vacancy before the closing date if we receive enough suitable applicants before the closing date.
Aylesford
ME20 7PU